Fairness, diligence and swift response are at the heart of our claims service. We care.

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Kiln: 1962 – 2012

Kiln is celebrating 50 years of leading insurance innovation through the Lloyd’s market since 1962.
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Claims

Kiln’s claims team has one of the foremost reputations among brokers and insureds in the London market. Employing adjusters and support staff with combined experience of more than 150 years, dealing with both legacy and electronic claim files (ECFs).

We pride ourselves on our reputation for paying valid claims quickly and efficiently, and we always look for ways to improve the speed of our response.

Our adjusters are empowered to exercise their professional judgement. Brokers and clients value the fact that the Kiln adjusters at Lloyd’s are readily accessible and able to make decisions on the spot, without having to refer to a committee or manual. Ours is a culture in which individuals retain accountability for, and ownership of, any decision they make – and can therefore be relied upon to take the decision-making process very seriously.

We differentiate ourselves in the market by employing and developing high-calibre, experienced and professional adjusters; committing to process claims as efficiently as possible; and where there are delays, acting as expeditiously as possible and communicating as clearly as we can.